In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for performing selected clinical duties including administrative/clerical duties, basic patient care and/or performing administrative tasks associated with patient intake.

• Accurately interview patient and record patient history and measure and record vital signs such as height, weight, BMI, head circumference, current medications, pulse oximetry level and patient comfort level.
• Verify patient information such as, but not limited to demographics, insurance, vitals and medications; complete intake process including verifying and entering patient data into EHR/EPM.
• Perform front office duties such as greeting and assisting patients in a courteous and professional manner, answer telephone and provide information as necessary, verify patient information, etc.
• Collect, perform, document, and report results of CLIA waived lab tests including, but not limited to: urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, rapid influenza tests, and rapid strep tests.
• Collect, prepare and document specimen collection including, but not limited to: blood, urine, stool, and sputum.
• Perform clinical duties as assigned including, but not limited to: preparing patients for examinations and /or treatments, assisting provider with exams or procedures, setting up exam or procedure rooms, and preparing instruments for sterilization.
• Prepare charts per the provider’s schedule.
• Administer medications per MA formulary.
• Dismiss patient at end of clinic visit.
• Participate in orientation of new employees and attend mandatory meetings.
• Work as a team member, interacting with staff, patients and providers to communicate and coordinate patient care and work flow effectively.
• Perform other duties as assigned.

PRIMARY ACCOUNTABILITIES

• Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
• Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions. These may be related to quality assurance, patient care and other related topics within the clinic.
• Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
• Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties such as opening clinic on time, completing CLIA controls, environment of care compliant practices, HIPPA compliant practices comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
• Complete updates on safety through the organization’s computerized education system on an annual basis.
• Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
• Collaborate, communicate respectfully and professionally with all members of the care team in providing patient-centered care and regarding processes and clinical issues.

ESSENTIAL FUNCTIONS/ KEY COMPETENCIES

• High level of skill at building relationships and providing excellent customer service.
• Requisite skills and ability to perform certain medical tasks as assigned
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.

POSITION REQUIREMENTS

Education

• Graduation from high school or equivalent. 
• Medical Assistant Diploma and/or National Medical Assistant Certification, verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.
• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.

Knowledge and Experience

• Minimum of 2 years experience as a Medical Assistant.
• 1 year of administrative/clerical and/or customer service experience.
• Demonstrated knowledge of cash handling procedures.
• Demonstrated knowledge of activities associated with the delivery of quality medical assistant duties.
• Demonstrated knowledge of the operation of clinical medical equipment.
• Demonstrated knowledge of specimen collection and processing.
• Demonstrated knowledge and familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).

Physical/ Environmental

• Constant sitting, standing and walking.
• Frequent bending and reaching.
• Occasional lifting and pushing.
• A medium to high level of manual dexterity required.