Central Health

Medical Assistant III - Team Lead

Req No.
CommUnityCare Health Centers
North Central
1210 Braker Lane
Medical Services
Regular Full-Time


In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for performing selected clinical duties including administrative/clerical duties and basic patient care. This position may serve as a lead.


  • Accurately interview patient and record patient history and measure and record vital signs such as height, weight, BMI, head circumference, current medications, pulse oximetry level and patient comfort level.
  • Collect, perform, document, and report results of CLIA waived lab tests including, but not limited to: urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, rapid influenza tests, and rapid strep tests.
  • Collect, prepare and document specimen collection including, but not limited to: blood, urine, stool, and sputum.
  • Perform clinical duties as assigned including, but not limited to: preparing patients for examinations and /or treatments, assisting provider with exams or procedures, setting up exam or procedure rooms, and preparing instruments for sterilization.
  • Prepare charts per the provider’s schedule.
  • Administer medications per MA formulary.
  • Dismiss patient at end of clinic visit.
  • Participate in orientation of new employees and attend mandatory meetings.
  • Work as a team member, interacting with staff, patients and providers to communicate and coordinate patient care and work flow effectively.
  • Perform other duties as assigned.


  • Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
  • Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions.  These may be related to quality assurance, patient care and other related topics within the clinic.
  • Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
  • Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
  • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
  • Collaborate with all members of the care team in providing patient-centered care.


  • High level of skill at building relationships and providing excellent customer service.
  • Requisite skills and ability to perform certain medical tasks as assigned
  • Strong attention to detail and accuracy.
  • Ability to utilize computers for data entry and information retrieval.
  • Excellent verbal and written communication skills.



  • Graduation from high school or equivalent. 
  • Diploma or certificate verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.
  • National certification for Medical Assistants.
  • Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.

Knowledge and Experience

  • Minimum of 2 years experience as a Medical Assistant and the completion of 1 consecutive year with CommUnityCare with a job evaluation score of 4.0 or greater.
  • Demonstrated knowledge of activities associated with the delivery of quality medical assistant duties.
  • Demonstrated knowledge of the operation of clinical medical equipment.
  • Demonstrated knowledge of specimen collection and processing.
  • Demonstrated knowledge and familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).

Physical/ Environmental

  • Constant sitting, standing and walking.
  • Frequent bending and reaching.
  • Occasional lifting and pushing.
  • A medium to high level of manual dexterity required.



In addition to the position responsibilities and duties, this position is responsible for serving as a lead for the department.  The lead role is an assignment and not a regular position. 



  • Lead and direct the work activites within the specific or assigned department or work group.
  • Act as a focal point for the work of the department.
  • May be responsible for assigning work activities.
  • May be responsible for monitoring the work of employees within the department.
  • May be responsible for work schedules within the department.
  • May be responsible for department reporting as needed.
  • May be the escalation point for issues and/or complaints.
  • May be responsible for leading departmental huddles.
  • May be responsible for coaching and mentoring fellow team members.
  • Perform other duties as assigned.


  • Ensure that all tasks of the work group are completed timely, accurately and within the guidelines of the department.
  • Promote teamwork and represent the core values of CommUnityCare.


  • Must be a subject matter expert with a broad level of knowledge of the department.
  • Must have the ability to responsibly lead the work of others while completing the responsibilities of own position.


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