Central Health

Chief Operating Officer

Req No.
2017-2872
Company
CommUnityCare Health Centers
Kramer
2115 Kramer Lane, Suite 100
Austin
Category
Management
TX
Type
Regular Full-Time

Overview

In collaboration with patients and staff across all disciplines and departments is responsible for providing administrative oversight for the general operations of CommUnityCare’s health center system. The COO is responsible for the development and implementation of strategic objectives and operational improvements related to clinic operations.

 

The Chief Operating Officer reports to the CEO and serves as a member of CommUnityCare’s Health Senior Leadership Team.

Responsibilities

PRIMARY RESPONSIBILITIES & DUTIES


1.  Develops and implements clinical support systems that ensure optimal patient flow and patient experience, efficient use of resources, continuity of care, and clinical integration. Specific activities include, but are not limited to:


a. Establishes patient scheduling and other practice management systems/processes.

b. Oversees medical records policies, procedures, practices that meet legal standards and uphold strictest confidentiality.

c. Implements operating policies, procedures and practices that ensure effective phone/reception intake/registration, referrals and business support functions.

d. Establishes appropriate type and levels of clinical support staff.

e. Oversees the hiring, ongoing training, development and evaluation of clinical support staff.

 

2. Fosters a data informed learning environment and encourages staff level engagement in problem solving and in process improvement initiatives.

 

3. Ensures program and staff compliance with all government, regulatory, and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.

 

4. Participates and leads, when appropriate, in committees, including, as assigned, board committees.

 

5. Takes part in community activities which promote CommUnityCare Health Centers and ensures appropriate relationships for ongoing operations and marketing.

 

6. Oversees patient service effectiveness through periodic needs assessment, satisfaction survey and patient complaint system; integrates patient feedback into process assessment and improvement, and is responsible for CommUnityCare’s service excellence program.

 

7. Collaborates in development of overall budget for the organization.

 

8. In collaboration with medical leadership, assumes responsibility for development of the Health
Care Plan and reporting activities.

 

9. In collaboration with medical leadership, assumes responsibility for scheduling and coordination of after-hours call rotation system.

 

10. Perform other related duties as assigned.

 

STRATEGIC LEADERSHIP RESPONSIBILITIES

  • Supports the development and leads the implementation and monitoring of an annual operations plan. 
  • Acts as a key internal spokesperson for CommUnityCare and builds internal and external trust and confidence.
  • Evaluates operations and makes recommendations to CEO and Senior Leadership Team on direction of size and reach of CommUnityCare Health Centers as dictated by market environment and target population need.
  • Plans and develops systems and procedures to improve the quality and efficiency of operations.
  • Develops and integrates ongoing operational improvements and patient satisfaction improvements.
  • Creates an environment of continuous improvement that fosters collaboration, enhances revenues, ensures control of costs, and improves overall organizational performance.

PRIMARY ACCOUNTABILITIES

  • Maintains the highest standards of conduct and serve as a model of professionalism for staff.
  • Treats employees, patients and others with dignity and respect 100% of the time.
  • Ensures health center operations meet community needs, and that services are delivered in an efficient, productive, compliant, and effective manner. 
  • Meets or exceeds all financial, budget, and operational goals within all functional areas as assigned. 
  • Establishes and ensures collaborative, supporting relationships with internal and external stakeholders.
  • Upholds and ensures compliance and commitment to all CommUnityCare Health Centers’ policies and procedures as well as the overall mission, vision, and values of the organization.
  • Acts ethically, responsibly and with upmost integrity at all times.

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

  • High level of skill at building business relationships and strategic partnerships with internal and external resources. 
  • Demonstrated ability to engage clinical care teams in business decisions and foster understanding of market conditions confronting CommUnityCare Health Centers.
  • Strong understanding of building and/or participating in public/private partnerships, with demonstrated ability to negotiate through a myriad of complex requirements.
  • Strong business, financial, and process improvement acumen. 
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Ability to stay positive and motivated and act as a change agent for the organization.
  • Ability to instill confidence, trust and respect with team.

Qualifications

POSITION REQUIREMENTS


Education

  • A minimum of a Master’s degree Preferably in public health, public administration, health care management, , or a related field.

Required Professional Background

  • Minimum of 5 years experience in health care administration or health care operations, preferably within an FQHC environment. 
  • Minimum of 3 years of senior-level management experience within a multi-site organization, preferably in an FQHC environment.
  • Thorough knowledge of modern process improvement management principles, practices, and methods of operation.
  • Experience leveraging data/metrics to improve an organization’s healthcare services delivery and clinical outcomes.
  • Balanced experience in operations, finance and administration.
  • Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a Federally Qualified Health Center. 
  • Demonstrated understanding and/or experience working in a patient-centered medical home (PCMH) environment.
  • Demonstrated understanding and/or experience working in an integrated care delivery environment.

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