Central Health

Case Manager

Req No.
CommUnityCare Health Centers
Austin Resource Center for the Homeless (ARCH)
500 E. 7th St.
Regular Full-Time


In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for conducting intake and assessment for a targeted population to determine substance abuse treatment, housing, and/or resources needed to obtain maximum benefits from all available resources.


  • Assess current needs of patients by conducting interviews with patients and/or family members.
  • Develop and implement individual treatment plans.
  • Provide and research current and most effective community resources.
  • Advocate for clients in the community (i.e. court, housing faciltities, rehab).
  • Determine healthcare coverage and aid in enrolling in appropriate healthcare coverage.
  • Track client progress.
  • Provide outreach as needed.
  • Assist medical staff with patient care (i.e. medication, patient transportation, medical beds).
  • Provide brief crisis interventions as needed.
  • Participate/serve on planning commitees for events developed and hosted by CommUnityCare and/or other service organizations.
  • Perform other duties as assigned.



  • Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
  • Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions.  These may be related to quality assurance, patient care and other related topics within the clinic.
  • Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
  • Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
  • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
  • Collaborate with all members of the care team in providing patient-centered care.


  • High level of skill at building relationships and providing excellent customer service.
  • High degree of knowledge and competency in mental health treatment plans.
  • High level of problem solving skill to better serve patients and staff.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Bachelor’s degree in social work or other health related field. 
  • 1-3 years experience in a field related to social work, case management or counseling individuals in crisis/trauma situations.
  • Demonstrated knowledge of community resources available and how to access resources for the benefit of clients.


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