In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for planning, organizing and directing the clinical support staff assigned to a unit in a community healthcare center.

• Oversee assigned staff, including but not limited to, establishing work assignments and priorities in relationship to nursing services available, approving payroll/time off requests, administering performance evaluations, monitoring orientation of new hires, and coaching and counseling staff with the assistance of the practice leadership and HR. 
• Oversee flow of unit and staffing within the unit and oversees patient scheduling as appropriate.
• Participate in continuous improvement activities and performance management of personnel.
• Assess the physical, social and emotional needs of patients and families in clinics.
• Teach and counsel patients and families concerning health assessment and care including prevention of disease, disability, hygiene and health maintenance.
• Participate in the identification of patient needs for referral to resources that facilitate the continuity of care.
• Provide direct nursing care to patients and distribute medications and treatments according to accepted standards of care.
• Act as the site lead in the absense of the Practice Leader.
• Perform other duties as assigned.

PRIMARY ACCOUNTABILITIES

• Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
• Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions.  These may be related to quality assurance, patient care and other related topics within the clinic.
• Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
• Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
• Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
• Collaborate with all members of the care team in providing patient-centered care.

• High level of skill at building relationships and providing excellent customer service.
• High degree of knowledge and competency in the practice of medicine and associated charting requirements. 
• Requisite skills and ability to perform certain medical tasks as assigned
• High level of problem solving skill to better serve patients and staff.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.
• Ability to implement, and evaluate operational and administrative processes.

Education:

• Graduation from an accredited nursing program.
• Current, relevant state licensure to practice nursing in the State of Texas. 
• Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card. Will be required to maintain a current CPR certification during employment.

 Experience:

• Minimum of 3 years experience in the nursing field.
• At least 1 year of experience in a supervisory or lead role.
• Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity.
• Experience managing difficult patient/customer situations.
• Demonstrated success in directing staff in order to achieve a common goal.
• Significant knowledge of medical practices and procedures within in a primary care environment.
• Demonstrated success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
• Demonstrated success and familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).