Central Health

Pharmacy Assistant II (PAP)

Req No.
CommUnityCare Health Centers
North Central
1210 Braker Lane
Regular Full-Time
Shift Days
Monday thru Friday
Shift Hours
8 am to 5 pm


In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for assisting patients in obtaining prescribed medications through various pharmaceutical Patient Assistance Programs (PAP).


  • Explain Patient Assistance Program (PAP) procedures to patients and assist patients in accurately completing program applications and obtaining required documentation.
  • Submit application to providers for review and signature and forward completed applications and related paperwork to the appropriate pharmaceutical company.
  • Enter and maintain accurate records in PAP database, creates and maintains confidential patient files with current documents and follow-ups with patients as required.
  • Process medication received from drug manufacturer, contact patient, coordinate delivery of medication to patient through internal pharmacy.
  • Serve as liaison between Patient Assistance Programs, clinic staff, eligibility staff and outsourced pharmacies.
  • Perform in Certified Pharmacy Technician capacity in Class A Pharmacy as required.
  • Perform other duties as assigned.


  • Maintain an exceptional level of communication with patients and ensure they receive status information in a timely fashion.
  •  Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Develop and maintain favorable internal relationships, partnerships with co-workers.
  • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
  • Collaborate with all members of the care team in providing patient-centered care.
  • Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
  • Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
  • Complete all mandatory training and maintain appropriate credentials/licensure.


  • High level of skill at building relationships and providing excellent customer service.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Ability to accurately interpret doctors’ orders and refer questionable orders to the appropriate clinical staff.
  • Bilingual (English/Spanish) skills preferred.


  • High school diploma or equivalent.
  • Current Pharmacy Technician registration with Texas State Board of Pharmacy.

Knowledge and Experience:

  • Minimum of 3 years related experience.
  • Demonstrated knowledge of medical/pharmaceutical terms and nomenclature.
  • Demonstrated experience with administrative and clerical procedures and systems such as word processing systems, filing and records management systems, and other office procedures and terminology.
  • Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).


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