Central Health

Manager for Case Management Services

Req No.
CommUnityCare Health Centers
2115 Kramer Lane, Suite 100
Medical Services
Regular Full-Time
Shift Days
Shift Hours


In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating and managing patient care to ensure the highest quality care and most effective cost management for the patient.


  • Lead and supervise CommUnityCare’s DSRIP Integrated Behavioral Health Care Management and its expansion to include applicable other interest groups and projects
  • Direct the collection of information from clients and significant others to assess psychosocial, emotional and medical/financial needs relevant to the medical case management plan.
  • Oversee teams that Assess patient’s current disease state and analyze what programs and services are available to manage the patient’s care most cost effectively.
  • Supervise and direct teams that Oversee and interface with the patient, family and primary care provider to ensure that the patient complies with the provider’s treatment plan.
  • Direct the Care Management Team’s coordination with internal and external social services agencies and programs to ensure that patient receives needed services.
  • Perform other duties as assigned



  • Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
  • Attend daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions.  These may be related to quality assurance, patient care and other related topics within the clinic.
  • Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
  • Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
  • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
  • Collaborate with all members of the care team in providing patient-centered care.



  • High level of skill at building relationships and providing excellent customer service.
  • High degree of knowledge and competency in the practice of medicine and associated charting requirements. 
  • Requisite skills and ability to perform certain medical tasks as assigned
  • High level of problem solving skill to better serve patients and staff.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.



  • Graduation from an accredited school of nursing. (BSN preferred)
  • Current license to practice nursing in the State of Texas.
  • Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card and will be required to maintain a current CPR certification during employment.

Knowledge and Experience

  • Minimum of 3 years of clinical nursing experience and 2 years of experience related to responsibilities of the position.
  • Demonstrated experience with the delivery of quality nursing practices and duties assigned to this role.
  • Demonstrated experience developing personal practice guidelines that are dependent on knowing what the aspects of the situation look and sound like in actual patient situations.
  • Demonstrated experience in managing multiple nursing activities at once.
  • Demonstrated experience with direct patient services and the proper knowledge and use of medical devices and equipment.
  • Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).

Physical/ Environmental

  • Constant sitting, standing and walking.
  • Frequent bending and reaching.
  • Occasional lifting and pushing.
  • A medium to high level of manual dexterity required.


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