Central Health

Medical Social Services Case Manager (BSW)

Req No.
CommUnityCare Health Centers
South Austin
2529 S. First St.
South Austin
Regular Full-Time
Shift Days
Shift Hours


In collaboration with patients, families (as defined by patient) and staff across all disciplines and departments.  The Medical Social Services Case Manager (BSW) is responsible for applying empowerment-based prevention and intervention strategies to improve community health, making referrals to community based resources, addressing barriers to improving well-being, offering expertise regarding psycho-social issues affecting patient care, and educating patients regarding illness and treatment options.


  • Assess individual needs, strengths, and barriers.
  • Address personal and environmental issues with the patient in order to maximize emotional, social, and physical wellbeing and the appropriate use of healthcare resources.
  • Develop and implement individual treatment plans.
  • Research and provide current and most effective community resources.
  • Provide brief crisis interventions as needed.
  • Communicate and collaborate with clinic providers and support staff to provide comprehensive healthcare.
  • Complete all direct and indirect care documentation in timely manner and ensure patient records are current and complete.
  • Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards and to identify opportunities to improve patient outcomes.
  • Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers and business office staff.
  • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
  • Collaborate with all members of the care team in providing patient-centered care.


  • High level of skill at building relationships and providing excellent customer service.
  • High level of problem solving skills to better serve patients and staff.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Fluency in speaking Spanish preferred


MINIMUM EDUCATION:   Bachelor’s Degree in Social Work


PREFERRED EDUCATION: Bachelor’s Degree in Social Work


MINIMUM EXPERIENCE:   6 months experience in field related to social work, case management, or counseling individuals.


PREFERRED EXPERIENCE: 1 year experience in field related to social work, case management, or counseling individuals.


REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work:

  • Presently have and or is able to attain LBSW for the State of Texas within 120 days of hire date



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