Central Health

  • Financial Screening Specialist, Senior

    Req No.
    2018-3397
    Company
    CommUnityCare Health Centers
    Name
    Southeast Health and Wellness Center
    Address
    2901 Montopolis Drive
    City
    Austin
    Category
    Administrative
    State
    TX
    Type
    Regular Full-Time
    Shift Days
    Saturdays
    Shift Hours
    until last client is seen
  • Overview

    In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for assisting individuals in obtaining appropriate funding and appointments to meet the healthcare needs.  This position may serve as the subject matter expert within the department and may provide guidance to co-workers.

    Responsibilities

    • Interview applicants to obtain appropriate personal information and additional data needed for application/enrollment in various government-funded programs.
    • Assist applicants with the completion of required applications/forms.
    • Verify information obtained to ensure accuracy and evaluate information to determine whether eligibility is met for available healthcare programs.
    • Assess potential referral needs and direct applicants to services as needed, providing program information, benefits and services.
    • Schedule appointments for clients with the appropriate provider as needed.
    • Maintain client files and enter accurate data into appropriate databases and/or software.
    • Participate in audits and reviews of eligibility determinations and client files.
    • Perform other duties as assigned.

    PRIMARY ACCOUNTABILITIES

    • Ensure courteous, effective customer service and that all efforts contribute to a positive client experience.
    • Ensure that all client inquiries and requests for assistance are addressed in a timely and professional manner.
    • Develop and maintain positive working relationships with clients, co-workers, outside agencies, and related entities. 
    • Maintain up-to-date knowledge of various programs and take the initiative to seek out additional information as needed.
    • Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
    • Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

    Qualifications

    • High level of skill at building relationships and providing excellent customer service.
    • Ability to utilize computers for data entry, research, and information retrieval.
    • Strong attention to detail and accuracy.
    • Excellent verbal and written communication skills.
    • Ability to work with a diverse client population.
    • Bilingual (English/Spanish) required.

    Education:

    • High school diploma or equivalent. 

    Knowledge and Experience:

    • 4-5 years of medical office or related experience. Further education in lieu of experience may be considered.
    • Strong knowledge of financial eligibility processes and standards.
    • Strong knowledge of applicable statues, ordinances and codes.
    • Strong knowledge of social service agencies and programs preferred.

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