Central Health

  • Senior Training Specialist

    Req No.
    2018-3450
    Company
    Central Health
    Name
    Kramer
    Address
    2115 Kramer Lane, Suite 100
    City
    Austin
    Category
    Professional
    State
    TX
    Type
    Regular Full-Time
    Shift Days
    Monday - Friday
    Shift Hours
    8-5
  • Overview

    Under general direction and in collaboration with the applications delivery unit, is responsible for rolling out a variety of software systems and tools used by CommUnityCare, Sendero, and Central Health. The unit works to provide a process that gives end-users up-front training (lab/classroom style), one-on-one coaching, gathering of potential changes to systems based on user feedback, updates to curriculum – all of which acts as a cycle of continual improvement to our systems and the experience/efficiency of end-users.

     

    This position works in concert with other analysts, developers, and contractors. Concentrating on the most critical areas: training on clinical software such as the EHR and EPM (NextGen).

    Responsibilities

    • Manage the scheduling and delivery of training for new and existing staff.
    • Maintain existing training programs and update materials as needed.
    • Conduct training needs assessments and develop curriculum of new programs.
    • Maintain appropriate records of training activities and staff development
    • Deliver both formal and informal on-the-job, classroom, virtual, and computer-based training.
    • Act as a resource for process resolutions involving clinical information systems.
    • Ensure that all training and associated tasks comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare, Sendero, and Central Health Standard Operating Procedures and CommUnityCare, Sendero, and Central Health Policies and Procedures.
    • Develop and maintain favorable internal relationships and partnerships with co-workers at all levels.
    • Ensure all actions, job performance, personal conduct and communications represent the Central Health Enterprise in a highly professional manner at all times.
    • Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
    • Perform other duties as assigned.

    Qualifications

    • Knowledge of clinical tasks, processes and workflow, medical records administration, and the related documentation techniques and practices used in a healthcare environment.
    • Ability to interface with executive-level and experienced clinical staff with professionalism and credibility.
    • High level of skill at building relationships within the organization.
    • Excellent verbal and written communication skills.
    • Excellent presentation and training skills.
    • High level of skill at curriculum development and process development.
    • Strong computer skills.
    • Strong attention to detail and accuracy.

     

    • Bachelor’s degree or any equivalent combination of experience and education.      
    • 5 years of related experience.
    • Clinical training experience and/or experience in a healthcare setting preferred.
    • Demonstrated experience with tools, technology, and systems typically found within most healthcare environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).

     

    • Constant sitting, standing, walking, and computer use.
    • Occasional bending, reaching and lifting.
    • A medium to high level of manual dexterity required.

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