Central Health

Medical Administrative Clerk, Senior

Req No.
CommUnityCare Health Centers
Oak Hill
8656-A HWY 71 West, Suite C
Medical Services
Regular Full-Time
Shift Days
Monday - Friday
Shift Hours
8a - 5p


Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.


Essential Duties

  • Responsible for opening front office and all duties associated with this function.
  • Working with the Administrative Supervisor, responsible for overseeing the training of new front office staff members, including checking off new staff members on front office compentencies.
  • Welcome, greet, and assist patients in a courteous and professional manner.
  • As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
  • Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
  • Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
  • Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
  • Review and verify patient coverage of insurance information using online resources. 
  • Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
  • Collects deposits or co-payments/deductibles prior to the patient being seen by the provider per company policies.
  • Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
  • Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
  • As directed, responsible for running Vital Interaction reports and following-up on appointments needing to be confirmed and no shows.
  • Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
  • Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
  • Accurately document and communicate patient concerns to the site triad leadership team.
  • Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
  • Responsible for end of day processing and documentation, including deposit.
  • Participate in investigating/researching complex patient issues, scheduling and potential billing issues. 
  • Act as subject matter expert in insurance regarding eligibility and coverage.
  • May serve as a back-up support for the administrative supervisor, as requested.
  • Work with the HIM department to properly scan medical documents into the EMR system.
  • Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
  • Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
  • Performs all duties in an ethical manner consistent with the I Promise statement.
  • Perform other job-related duties as assigned.


Knowledge of:

  • Healthcare office concepts, practices, policies, and procedures
  • Insurance verification procedures
  • Microsoft Office Applications (Word, Excel, Outlook)
  • HIPAA and Joint Commission guidelines and regulations

Skilled in:

  • Providing exceptional customer service
  • Verbal and written communications, including telephone and email etiquette and documentation
  • Working independently in a fast-paced, multi-task clinical environment, as well as part of a team
  • Effective problem solving techniques

Ability to:

  • Work in a self-directed, organized manner
  • Multitask while maintaining a strong attention to detail and accuracy
  • Present information in a consistent, organized, and accurate manner
  • Demonstrate flexibility and ingenuity in response to change
  • Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
  • Maintain confidentiality


MINIMUM EDUCATION: High School Diploma or Equivalent


MINIMUM EXPERIENCE: At least two years’ experience in registration or front office duties in a physician’s office, hospital emergency department, and/or urgent care setting.


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