In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for planning, organizing and directing the clinical support staff assigned to a unit in a community healthcare center.
The Charge Nurse may be assigned to support the COVID Testing Team and/or Registry Team in response to the pandemic.
COVID Charge Nurse Primary Duties
• Oversee assigned staff, including but not limited to, establishing work assignments and priorities in relationship to nursing services available, weekly review and adjustment of timecard, weekly review of time off requests, input for performance evaluations, monitoring orientation of new hires, and coaching and counseling staff in conjunction.
• Oversee COVID Testing and Registry teams.
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
• Ensures daily/weekly quality assurance and safety checklists are completed.
COVID Testing Team Primary Duties
• Ability to ensure proper workflows
• Inspect lab specimen labels to ensure correct information is present
• Instruct patient on how long test takes to run
• Educate patient on COVID/quarantine with written instructions given
• Proper Nasopharyngeal swab technique
• Knowledge of emergency management plan
• Perform tasks needed for start-up and close-up
• Supervise team and lead them in emergency situations i.e.. Inclement weather, disruptive situations, needing medical emergency care-911
• Perform PPE inventory Report inventory by 4pm , COVID lab test numbers to lab director by noon, and number of test performed, patient screened, educated, and/or sent to hospital and mode of transportation--complete through form link
• Respond in rare case of emergency for any patient needing rapid assessment and triage to emergency department
COVID Registry Primary Duties
• Negative and positive results calls.
• Vital interaction message documentation
• Issuing letters - includes issuing the following types of letters: results, return to work and unable to contact letters. Required to document these interventions in the EMR.
• Phone queue - Answering incoming patient calls: includes relaying negative results, positive results, providing education and issuing results/return to work letters.
• Voicemail - Answering incoming patient voicemails: includes relaying negative results, positive results, providing education and issuing results/return to work letters.
• Return to sender letters
• Notify supervisor as needed on workflow, emergency, or staffing issues
• Perform ADP - E-time
• Educate team on new processes
• Ensure that staff complete Daily COVID Screening protocol as indicated
• Provide flu and Covid vaccines to patients as directed.
If asked to serve in any other capacity as an RN, please contact HR immediately
• Strong foundation of clinical knowledge and skills on which to base judgments and make decisions.
• Organizing abilities to direct team member tasks and operations.
• Strong interpersonal skills to facilitate communication and the work of others.
• Coaching/mentor team members.
• Understand applicable legal concepts such as HIPAA and patient confidentiality
• Understand PPE requirements and reasons behind wearing PPE (per infection control guidelines)
• Understand necessity of infection control--not touching patient or any item patient has (i.e., driver's license, insurance card, etc.)
• Correct donning and doffing of PPE
• Ability to be able to withstand extreme temperatures in full PPE
People Management/Department Management/Business Unit Management:
• Oversee assigned staff, including but not limited to, establishing work assignments
• Develops communication processes to support quality fo care and patient experience.
• Ability to develop and manage professional relationships in a complex healthcare environment including capability to collaborate with providers and other team members of the healthcare team in meeting the needs of CUC patients and the community during the pandemic.
• Develop and maintain favorable internal relationships, partnerships with team members, including nurse managers, clinical support staff, providers and business office staff.
• Interacts respectfully and collaboratively with patients and their families.
MINIMUM EDUCATION: Graduation from an accredited school of nursing
PREFERRED EDUCATION: Bachelor of Science in Nursing (BSN) preferred
• Minimum of two (2) years’ experience in the nursing field.
• Demonstrate success in providing clinical care and nursing support within an organization of comparable pace and complexity.
• Experience managing difficult patient/customer situations.
• Demonstrate success in directing staff in order to achieve a common goal.
• Significant knowledge of medical practices and procedures in a healthcare environment.
• Demonstrate success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
PREFERRED EXPERIENCE: Prefer at least of at least 2 year of experience in a supervisory or lead role.
1. Unrestricted Registered Nurse License in the State of Texas and/or
2. Unrestricted Registered Nurse Compact State Licensure
3. Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card obtained through approved American Heart Association or American Red Cross
PREFERRED CERTIFICATIONS/LICENSURE: AAACN Certification