Central Health

Pharmacy PAP Services Coordinator

Req No.
CommUnityCare Health Centers
2115 Kramer Lane, Suite 100
Regular Full-Time
Shift Days
Shift Hours


In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating patient services related to pharmaceutical Patient Assistance Programs offered to patients of CommUnityCare. Leads PAP team.


• Manages the Patient Assistance program
• Develops short-term(<1year) and long-term (yearly) plans/goals for the Pharmaceutical Patient Assistance Program.
• Compiles and provides routine informational reports to support program goals
• Manages monthly PAP claim audits to reduce turnaround times
• Ensures adequate coverage plans as needed
• Recruit and train employees for PAP services
• Train and supervise volunteers assigned to PAP services
• Provides in service Pharmacy and PAP related clinical training
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly
professional manner at all times
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties
comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare
Standard Operating Procedures and CommUnityCare Policies and Procedures
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission
and values of the organization
• Develop and maintain favorable internal relationships, partnerships with team members, including clinical
managers, clinical support staff, providers and business office staff
• Perform other duties as assigned.
• Demonstrate extensive knowledge of medical/pharmaceutical terms and nomenclature
• Possess the clinical knowledge required to complete pharmaceutical manufacturer-specific forms to obtain
medications or medication coverage for specialty care provider needs
• Possess the clinical knowledge required to complete insurance prior authorization requests for specialty care
provider needs
• Possess the knowledge required to complete prior authorization forms for MAP and SFS to obtain mediations or
medication coverage for patient and provider needs
• Maintain an exceptional level of communication with patients and ensure they receive status information in a timely
• Critical thinking/problem solving
• Excellent verbal and written communication skills
• Ability to engage community partners and openly communicate effectively
• Communicate with tact and diplomacy
• Work with multi-functional teams to complete projects
• Strong attention to detail and accuracy
• Demonstrate a high level of skill at building relationships and providing excellent customer service
• Develop and maintain favorable internal relationships, partnerships with co-workers.
• Demonstrated familiarity with tools, technology, and systems typically found within most health care environments
(i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.)
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships
with families
• Collaborate with all members of the care team in providing patient- centered care
• Complete all mandatory training and maintain appropriate credentials/licensure
People Management/Department Management/Business Unit Management:
• Manages the successful operation of a PAP service line as a leader/member of the healthcare team by developing and
monitoring of monthly reports, program budgets and leading PAP staff meetings/team communication.
• Execution of initiatives, goals and programs
• Adheres to all local, state, and federal regulations
• Participates as member of Pharmacy Leadership team
• Develops and oversees departmental strategy to meet and support the strategic plan
• Facilitates consensus among divergent groups
• Manages the development, implementation and ongoing process improvement of operation policies/procedures of the
Patient Assistance Program in collaboration with peers
• Utilize recruiting model that provides candidates with a superior experience and enables leaders to identify employees
who will live the company mission every day
• Manages the recruitment, training and yearly competencies for Pharmacy Compliance staff for performance appraisals
• Manages staffing plans/schedules to ensure operational needs and ensures communication of plans to pharmacy and
clinic sites
• Complete and approve payroll
• Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotion
and termination
• Directs, supports and coaches direct reports
• Responds proactively to employee needs and concerns
• Develops “experts” and “expertise” throughout the department and seeks employee input
• Minimizes staff turnover
• Acknowledges and rewards employees’ strengths and accomplishments
• Evaluates assigned staff performance and competency, providing direct feedback
• Assesses staff learning needs, develops competency plans and provides opportunities for learning


MINIMUM EDUCATION: High School Diploma or equivalent
PREFERRED EDUCATION: Associate’s Degree in a related field
MINIMUM EXPERIENCE: Three years of related experience and demonstrated experience leading and directing the work activities of a team
PREFERRED EXPERIENCE: Bilingual in Spanish
REQUIRED CERTIFICATIONS/LICENSURE: Current Pharmacy Technician Registration with the Texas State Board of Pharmacy


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