Central Health

Registered Nurse, Triage

Req No.
2021-5361
Company
CommUnityCare Health Centers
Name
Patient Navigation Center
Address
8701 N. Mopac Suite 250
City
Austin
Category
Professionals
State
TX
Type
Regular Full-Time
Shift Days
Monday-Friday
Shift Hours
7:30-4:30

Overview

The RN Triage position is responsible for conducting triage assessments for patients by seeking advice and medical
services and assists in determining predictable healthcare needs of patients in a community healthcare center setting

Responsibilities

Provides telephone and walk-in triage to patients seeking advice and medical services and advises and
instructs patients on proper health care after assessing the urgency of symptoms or complaints as per
protocols.
 Provides direct nursing care to patients and distributes medications and treatments according to accepted
standards of care.
 Completes order corrections on diagnostics and referrals within scope
 Teaches and counsels patients and families concerning health assessment and care including prevention of
disease, disability, hygiene and health maintenance.
 Participates in the identification of patient needs for referral to resources that facilitate the continuity of care.
 Accurately and completely reports and documents status, care rendered, response to care, provider orders,
contacts with patient and/or other healthcare providers.
 Accurately and completely performs patient follow-up activities including abnormal lab and diagnostics, referrals
and call backs.
 Participates in the orientation of new employees.
 Participate in quality assurance activities and attends mandatory meetings.
 Perform other duties as assigned.

 

 

Knowledge/Skills/Abilities

Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this
role.
 Maintain knowledge of current regulatory requirements for The Joint Commission and other state and federal
programs.
 High level of skill at building relationships and providing excellent customer service.
 High level of skill in managing multiple nursing activities at once.
 Skill in medical record review and data abstraction.
 Skill in use of computer software in order to enter data, review for accuracy, and create reports.
 Strong attention to detail and accuracy.
 Excellent verbal and written communication skills.
 Demonstrated knowledge of medical record review process and reporting.
 Extensive knowledge in quality improvement/assurance processes, procedures and guidelines.
 Extensive knowledge of current evidence‐based clinical treatment guidelines.

 

Qualifications

MINIMUM EDUCATION: Graduation from an accredited school of nursing.
PREFERRED EDUCATION: BSN
MINIMUM EXPERIENCE: 3 years’ in nursing
PREFERRED EXPERIENCE:
REQUIRED CERTIFICATIONS/LICENSURE:
1. Current Registered Nurse License for the State of Texas.
2. Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card and will be required to maintain a
current CPR certification during employment.

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