The Performance Improvement Project Manager is responsible for applying Lean and other quality improvement strategies in support of projects, products and programs throughout the organization to advance the goals of the Quadruple Aim (cost, quality, patient experience, and clinical experience). The PIPM will work closely with CommUnityCare administration and health center team members to implement, monitor, assess and improve the performance of all PI/PMO run initiatives. All projects require gathering and interpreting data, developing and maintaining project schedules, maintaining and properly controlling project scope, collaboratively implementing projects, monitoring project budget, mitigating risks, fostering sustainable relationships with community partners and serving as a strategic thinking partner within the project team. The PIPM will plan and facilitate lean activities, including those that occur within the model cell environment. The PIPM supports and enables attainment of organizational goals through planning, coaching, teaching, collaborating and supporting organizational elements in framing, developing, and implementing lean methods to achieve process and outcome-related goals. In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, leads performance improvement initiatives in an assigned focus area, which may be related to broad goals and specific objectives found within the Quadruple Aim framework, or more specifically tailored to support performance improvement initiatives and organizational priorities associated with Patient Centered Medical Home, value-based healthcare redesign, population health, performance management, and care management.
• Lead and support Performance Improvement initiatives applying Lean and other quality/performance improvement strategies.
• Lead and facilitate cross-functional teams in improving organizational performance and pursuing organizational strategies.
• Apply contemporary project management techniques (e.g., agile) in support of performance improvement projects, initiatives, and programs.
• Assist in the development and implementation of program plans.
• Teach lean tools and practices; share knowledge learned and ideas; help establish new ways to more effectively deliver care; leverage best practices in performance improvement.
• Coach clinical and administrative team members in implementing and sustaining improvement processes generated from facilitated performance improvement events.
• Work with other members of the organization and the Performance Improvement and Project Management team to ensure that projects are coordinated and that efforts are complementary.
• Develop and deliver presentations (training, updates, briefings, orientations) across all levels of the organization.
• Conduct research and provide action-oriented summaries associated with performance improvement to continually enhance the performance improvement framework for CommUnityCare.
• Ensure timely development and completion of assigned projects and activities.
• Maintain confidentiality and adhere to all HIPAA guidelines and regulations.
• Develop and maintain favorable internal relationships and partnerships with co-workers.
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
• Perform other duties as assigned.
• Maintain skills and knowledge of advanced performance improvement tools and techniques, to include but not limited to, Lean, Six Sigma, Agile, Change Management, and Project Management.
• High level of skill at building relationships within the organization.
• Strong attention to detail and accuracy. Excellent project management skills
• Excellent performance analysis and problem resolution skills
• Excellent verbal and written communication skills.
• High degree of knowledge of process development and process improvement.
• Demonstrated ability to perform complex operations in Microsoft Office Suite.
• Ability to develop and manage project documentation to support implementation through completion and/or scaling.
• Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance.
• Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results.
People Management/Department Management/Business Unit Management:
• Direct service line operations and execution of initiatives, goals and programs.
• Manage implementation of new service line initiatives and ensure coordination of strategy and initiatives.
• Adheres to all local, state, and federal regulations
• Leads complex organizational change efforts
• Responds proactively to employee and customer needs and concerns
MINIMUM EDUCATION: Bachelor’s degree
MINIMUM EXPERIENCE: 3 years of relevant work experience in a clinical setting, healthcare research, administration, or quality improvement; significant knowledge of project management processes and related documentation practices; and demonstrated experience leading and managing complex projects through completion
REQUIRED CERTIFICATIONS/LICENSURE: Lean Green Belt certification within 6 months of accepting position