The Executive Board Manager will support the development of and oversee the routine operations and key projects management supporting the Sendero Board, executive team, and their committees. This role functions under the direction and guidance of the SHP CEO & President. Responsibilities for this position include daily operational oversight in a matrixed work environment, operational planning and process development, and ensuring the appropriate tracking and execution of tasks and requirements in accordance with applicable statute, regulator guidance, policy or decisions. This role will work alongside the senior team and Board members, and others as assigned. Responsibilities include gathering and interpreting data, supporting policy and procedure development, preparing agenda items, developing project plans and schedules, facilitating efficient and effective board and committee meetings, ensuring task follow-up and completion, maintaining and properly controlling scope, fostering sustainable relationships with committee members, community partners, and colleagues.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Essential Duties:

• In collaboration with organizational leadership, define and manage overall objectives, scope, schedule, deliverables of the committees and measurement to ensure organizational capacity to drive delivery system change and oversee Sendero Health Plans.
• Under minimal supervision, provide direction for multiple, complex and related committees, initiatives, work groups and projects to accomplish assigned objectives within scope and time requirements.
• Oversee ongoing operations of assigned board and committee meetings and functions by:
  • serving as the lead and/or working with others to manage and committee activities, plan agendas and develop meeting materials in accordance with policies, standard operating procedures and guidance from and committee chairs and organizational leadership.
  • building and managing relationships with supporting departments, staff, contractors and external stakeholders.
  • developing an expert level of knowledge regarding the statutory, regulatory and policy-driven requirements.
  • monitoring and synthesizing data and reporting from multiple committees and departments to optimize the efficiency and effectiveness of functions.
  • actively participating in board and committee meetings including quality, credentialing and other areas as assigned;
  • drafting or reviewing committee meeting minutes for official recordkeeping.
  • drafting, reviewing or otherwise supporting the preparation and routing of official documents such as motions, policies, agendas including tracking, document retention and obtaining approvals under the guidance of the CMO and legal counsel;
  • proactively assessing and mitigating risks related to required functions and tasks including active management of communication and interdependencies among various committees; and
  • coordinating with other departments to proactively plan and manage scheduling conflicts and committee meetings;
• Serve as the administrative lead for the MEB Quality Assurance committee including drafting, preparing and presenting quality committee work product such as committee policies, the Central Health quality plan and ad hoc and routine quality reporting and presentations in collaboration with clinical and analytics staff and leadership.
• Proactively identify opportunities to improve processes and functions and its committees.
• Proactively identify opportunities for coordination across committees and initiatives and ensure alignment of activities with organizational priorities including close coordination with strategy, clinical services, healthcare delivery, network services, and analytics and reporting.
• Effectively deploy change management techniques to improve program outcomes.
• Develop and manage standardized reporting plan to communicate and act on committee decisions and outputs including external-facing presentations regarding updates and activities as appropriate.
• Collaborate with supporting departments and staff to identify committee interdependencies and ensure work streams maintain continuous alignment with scope and objectives.
• Align committee members and supporting staff to strategic goals and requirements to ensure completion within scope, schedule and other defined parameters.
• Perform other duties , committees and Sendero Health Plans organizations assigned.

Knowledge/Skills/Abilities:

• Excellent project management skills with a demonstrated ability to implement large-scale and complex initiatives
• Demonstrated ability to develop and manage scope, schedule and budget at a program level using structured project management processes, tools and techniques
• Highly capable of identifying linkages across initiatives or projects, aligning deliverables to broader operational goals
• Demonstrated ability to make strategic operational decisions with minimal supervision, escalating issues and risks as needed to ensure program remains aligned to strategic objectives
• Excellent ability to develop tracking tools, measurement plans, monitor and succinctly report progress updates, and report key findings to stakeholders in a structured and standardized manner, identifying risk points and proposing solutions
• Ability to develop credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organization
• Demonstrated ability to work across internal departments, develop and maintain highly effective relationships, and influence others to generate results without direct reporting relationships
• Demonstrated ability to develop executive level reports and succinct but informative presentations.
• Performing complex operations in Microsoft Office Suite

People Management/Department Management/Business Unit Management:

• Ability to tactfully receive and provide differing opinions to/from colleagues at all levels to support innovative thinking and decision-making that considers multiple perspectives and drives work forward toward established goals
• Provides leadership and coaching for staff assigned to projects or operational activities within assigned areas of responsibility
• Ability to coach and encourage critical, innovative, strategic and data-driven thinking
• Facilitates consensus among divergent groups
• Ability to develop credibility, establish rapport and maintain productive communication with stakeholders at multiple levels, including those internal and external to the organization in order to activate people to achieve meaningful results
• Personal presence and ability to clearly communicate compelling messages to senior leaders, MEB and committee members and external business partners

MINIMUM EDUCATION: High School Diploma or equivalent

PREFERRED EDUCATION: None

MINIMUM EXPERIENCE:
• 10 years related work experience in lieu of degree,
• 5 years of related work experience with a Bachelor’s degree, or
• 3 years of related work experience with a Master’s degree, and
• Demonstrated work experience managing projects and/or operations

PREFERRED EXPERIENCE: Ideal candidate will have experience in or related to a health insurance environment, either in an administrative or clinical capacity. Supervisory experience preferred. Experience working in a matrixed, multidisciplinary team environment preferred.

REQUIRED CERTIFICATIONS/LICENSURE: n/a

PREFERRED CERTIFICATIONS/LICENSURE: Project Management Professional (PMP), Program Management Professional (PgMP)

REQUIRED COURSES/COMPLETIONS (e.g., CPR): n/a