Central Health

Pharmacy Technician PAP Services

Req No.
CommUnityCare Health Centers
Southeast Health and Wellness Center
2901 Montopolis Drive
Regular Full-Time
Shift Days
Monday through Friday
Shift Hours
8:00 am to 5:00 pm


In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for assisting patients in obtaining prescribed medications through Pharmaceutical Patient Assistance Programs (PAP) and through insurance prior authorizations.


Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without
• Typing PAP medications in QS1 database system through internal pharmacy
• Initiate, assist and coordinate with primary care provider teams on Prior Authorizations/Non-Formulary Drug Requests
for MAP and Sliding Fee Scale medications
• Submit manufacturer assistance program applications to providers for review, signature and forward completed
applications and related paperwork to the appropriate patient assistance program.
• Explain the Patient Assistance Program (PAP) procedures to patients and assist patients in accurately completing
program applications and obtaining required documentation
• Document and maintain accurate record
• Create and maintain confidential patient files
• Maintain follow up with patient applications and assistance programs as require
• Receive, document and store medication(s) received from patient assistance program
• Contact patient, coordinate delivery of medication to patient through internal pharmacy
• Maintain attestations and competencies through Compliance 360 in accordance to the PAP Manual
• Serve as liaison between Patient Assistance Programs, patients, clinic staff, eligibility staff and outsourced pharmacies.
• Work/Cross train in internal Class A and D pharmacy operations for the purposes of maintaining competencies in those
respective environments
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly
professional manner at all times
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply
with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating
Procedures and CommUnityCare Policies and Procedures
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and
values of the organization
• Develop and maintain favorable internal relationships, partnerships with team members, including clinical managers,
clinical support staff, providers and business office staff
• Perform other duties as assigned


• Possess the knowledge required to complete pharmaceutical manufacturer-specific forms to obtain medications or
medication coverage for patient and provider needs
• Possess the knowledge required to complete prior authorization forms for MAP and SFS to obtain medications or
medication coverage for patient and provider needs
• Maintain an exceptional level of communication with patients and ensure they receive status information in a timely
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with
• Collaborate with all members of the care team in providing patient- centered care
• Complete all mandatory training and maintain appropriate credentials/licensure


MINIMUM EDUCATION: High School Diploma or equivalent

MINIMUM EXPERIENCE: Three years of related experience

PREFERRED EXPERIENCE: Bilingual in Spanish

REQUIRED CERTIFICATIONS/LICENSURE: Current Pharmacy Technician Registration with the Texas State Board of Pharmacy


Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.


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