Central Health

Community Engagement Coordinator

Req No.
2024-3287
Company
CommUnityCare Health Centers
Name
Kramer
Address
2115 Kramer Lane, Suite 100
City
Austin
Category
Office & Clerical
State
TX
Type
Regular Full-Time

Overview

This position offers a hybrid work model, requiring employees to work onsite at our primary office location at least 2 days per week. 

In collaboration with patients, families (as defined by the patient), staff across all disciplines and departments;
and with community based organizations, this position reports to the Manger of Community Health Social
Services and is responsible for establishing, developing, and strengthening our partnerships with community-based organizations. This includes coordinating day to day community engagement, providing support to
organizations when issues arise (including technical needs, responding in a timely manner, and working with
cross-functional teams to document problem resolution steps and implement solutions). The CE Coordinator will
identify opportunities for engaging community based organizations to enhance CUC's ability to address patient's
social needs.

Responsibilities

  • Works across disciplines and department teams and community-based organizations to help CUC meet its
    organizational goals.
  • Conducts outreach to CUC staff and department leaders and engages them with using the findhelp platform to
    manage incoming and outgoing service referrals.
  • Supports CUC department leaders throughout their engagement journey - with corresponding messaging,
    strategies, and resources provided by the designated Community Engagement Manager and the findhelp team.
  • Monitors and advises on community-based organizations' engagement needs.
  • Responsible for the development and/or coordination of community-based organization engagement.
  • Applies best practices as trained by findhelp's Community Engagement Manager and work to incorporate them
    into existing engagement strategies.
  • Applies best practice precautions needed to protect patient information while engaging with community based
    organizations
  • Receives and applies training on how to use findhelp.org and how to talk with community based organizations
    about the platform and its benefits.
  • Conducts outreach to key community-based organizations and engages them with using the findhelp platform to
    manage incoming and outgoing service referrals
  • Educates CUC staff and the community on the value of participating in the findhelp social care network and free
    suite of intake tools and impact reports available to nonprofits, faith-based organizations, and government
    entities.
  • Supports organizations throughout their engagement journey - with corresponding messaging, strategies, and
    resources provided by the designated Community Engagement Manager and the findhelp team.
  • Identifies opportunities for collaboration with local partners to build trust, maximize impact, and deepen
    engagement with Organizations.
  • Assists the team by participating in community programs, events, outreach activities, trainings, meetings, and
    other activities as requested by supervisor, this may include activities outside of the office and outside of regular
    work hours.
  • Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the
    organization.
  • Complies with all regulatory and accreditation standards including The Joint Commission and CommUnityCare
    Standard Operating Procedures and CommUnityCare Policies and Procedures
  • Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this
    organization.

Qualifications

High School Diploma or equivalent Required

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