The Care Model Academy Manager is responsible for overseeing continued education of clinical and administrative care team members to our care delivery model. In collaboration with Care Model Advancement, Clinical Services, Nursing Operations, and Operations, this position is responsible for fostering an environment of continuous learning that supports the organization's provision of care and develops and drives high performing care teams through increased skill sets, defined roles of team members, and optimization of care teams inclusive of all roles within the clinic sites. This position will play a pivotal role in the development of a new approach to care delivery for the clinical and support services care model through design of curriculum, training materials, defined workflows, and implementation mentorship.

This position is considered Hybrid. Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. The chosen individual needs to live in the Austin area,  as they will be asked to work at multiple locations in the area.

Essential Functions:

• Manage and oversee the work and performance of the Care Model Academy, as well as supports their ongoing development to ensure an effective overall Academy structure.
• Develop and update, in partnership with broad department leadership, curricula to support patient-centered care programs, policies, and procedures to meet requirements of all regulatory bodies, and to promote standards or practice for CommUnityCare's care teams.
• Lead ongoing continuous improvement of the academy, working with the Director of Care Model Advancement to translate up-to-date research findings into curriculum and continuing education resources.
• Measure, monitor, and assess the performance of the full care team, in close collaboration with departments’ leadership, translating improvement opportunities into standardized curriculum to maximize desired outcomes. Develop, monitor, and report on key metrics for the Academy to drive quality measures and performance outcomes.
• Lead and/or participate in committees related to the development and sustainment of high performing care teams to advance our quality of care and ensure alignment with organization strategic plan.
• Lead planning and implementation for ongoing front-line team assessments, to identify workflow changes and updates needed to perform specific roles and responsibilities within front line care teams.
• Oversee the development of curriculum, measurements, and tools to enhance team member development which will have a positive impact on quality, clinical outcomes, and team member satisfaction.
• Partner with the Orientation and Education department to create a standard and seamless process for employees as they transition from foundational education and training into the Care Model Academy.
• Responsible for monitoring measures of success and communicating gaps in system adherence as appropriate, ensuring team members are held accountable to delivering care as defined by the model.
• Analyze organizational processes, procedures, policies, and technology, as well as business and organizational challenges related to training and development of care teams and recommend improvement opportunities.
• Establish a compassionate and respectful environment which values teamwork, integrity and dependability.
• Develop and maintain strong and favorable internal and external relationships and partnerships including partners, peer leaders, co‐workers, providers, team members, and other support staff.

Knowledge, Skills and Abilities:

• Knowledge of effective curriculum development and adult learning methods.
• High level knowledge of clinical operations and processes in outpatient primary care.
• Excellent verbal and written communication skills.
• High level of skill in process development and process improvement.
• Strong computer skills.
• Strong attention to detail and accuracy.
• Develop and maintain highly collaborative internal relationships and partnerships with coworkers at all levels.
• Ensure all actions, job performance, personal conduct, and communications always represent CommUnityCare in a highly professional manner.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

Education

Required:

-High School Diploma or equivalent

-Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

Preferred:

-Graduation from an accredited school of Nursing 

Work Experience

Required:

-5 years in an outpatient clinical environment.

-5 years in clinical education or staff development.

-3 years in a leadership or supervisory role.

Preferred:

-5 years in a leadership or supervisory role.

-7 years n clinical education or staff development. 

-7 years in an outpatient clinical environment.

Licenses/Certifications:

-Current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card obtained through approved American Heart Association or American Red Cross.

-Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience. 

Travel Requirements:

About 20% -Will be required to travel between Kramer and CUC Clinic Locations and expected to support the team and clinic leadership triads onsite.