The position is responsible for organizing and maintaining health data in electronic, paper systems as well as scanning and indexing all paper and faxed documents into the Electronic Health Record System(EHRS) with the highest possible image quality. Verifies that all documents are indexed to the appropriate patient chart and document category. They are responsible for reviewing patient records, organizing databases, tracking patient outcomes and protecting patients' health information.

Essential Functions:

• Scans faxed and batched documents into the electronic document imaging system.
• Verifies appropriate patient identification on each document.
• Determine classification of documents in correct document type categories and patient medical record.
• Linking orders to diagnostic, procedures, Referrals, and labs.
• Identifies documents to be maintained or discarded prior to scanning.
• Reviews each image for quality and rescans as necessary.
• Reroutes documents needing wet signature to providers.
• Responsible for accurate and timely record processing.
• Merges potential duplicate records from work queue. Calling patients to verify demographics.
• Processes the CCO3 Awaiting Review queue in the document imaging system.
• Meets set productivity standards.
• Answers phone calls and responds to inquiries for assistance.
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare
• Standard Operating Procedures and CommUnityCare Policies and Procedures.
• Provide a high level of customer service to all employees within the organization.
• Establish and ensure favorable relationships throughout the organization.
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
• Maintain confidentiality of sensitive information and data.
• Maintain up to date knowledge of confidentiality and privacy laws.
• Develop and maintain strong and favorable internal and external relationships, partnerships with Community
• Care Collaborative, co-workers, including clinical managers, clinical support staff, providers and business office staff and other partners.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• High level of critical thinking skills.
• Strong attention to detail and accuracy.
• High level of skill at building relationships and providing excellent customer service.
• Knowledge of commonly used medical terminology.
• Ability to utilize a computer for data entry and retrieval.
• High level of organization and ability to multitask.
• Excellent verbal and written communication skills.
• Demonstrated ability to perform operations in system EHRS.
• Ability to maintain confidentiality.
• Ability to manage competing objectives in a fast-moving environment to achieve results.

Minimum Education:

• High school diploma or equivalent. 

Minimum Experience:

• 1 year Computer skills, including e-mail, word processing, scanning.