The Epic Application Analyst Supervisor is responsible for providing leadership, coordination and supervision to the Epic Application Analyst-Access & Revenue Cycle Applications team. They will work with the Epic Program Director to improve or develop new processes and manage the day-to-day operational activities of the Epic Application Analyst team. This includes anticipating, recognizing and resolving issues as well as assessing for areas of opportunity to improve quality, effectiveness and efficiency. They will also help the analysts to improve their build skills and coordinate efforts within the team and with integrated third party vendors. The Epic Application Analyst Supervisor will also perform analyst duties in certain applications.

Essential Duties:

• Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews.
• Analyze problems related to systems and applications and develop solution-focused recommendations.
• Perform vendor management and oversight as needed.
• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones
and deadlines, reassigning resources when necessary to meet organizational objectives.
• Perform analysis of new and existing software systems and applications.
• Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning.
• Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary.
• Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed.

• Collaborate with CommUnityCare's Epic Application Analyst Manager to plan for upgrades, special update packages, cutovers and other technical maintenance of the electronic health record system.
• Can work outside of standard business hours.

MINIMUM EDUCATION:
High School Diploma or equivalent (higher degree accepted)

PREFERRED EDUCATION: 

Bachelor's Degree (higher degree accepted)

MINIMUM EXPERIENCE:

-4 years Epic Application Analyst experience

-4 years collaborating with Epic Analysts and Epic Trainers across multiple Epic applications

PREFERRED EXPERIENCE:
-2 years supervisory or lead experience

-1 year working with third party vendors integrated with Epic

-Experience working within healthcare-related business, finance, operations, and clinical systems

-Experience leading Epic-related projects

-Clinical experience

-Knowledge of medical terminology

REQUIRED CERTIFICATIONS/LICENSURE:
Epic certification/accreditation required upon hire.