The Epic Application Analyst Supervisor is responsible for providing leadership, coordination and supervision of the Epic Application Analyst-Access & Revenue Cycle Applications team, processes, and functions, as well as managing the day-to-day operational activities of the Epic Application Analyst team in support of the enterprise. This includes anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the Analyst team and integrated Epic third party vendors as needed. Epic Application Analyst Supervisor will also perform other duties as assigned.

Essential Duties:

• Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews.
• Analyze problems related to systems and applications and develop solution-focused recommendations.
• Perform vendor management and oversight as needed.
• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones
and deadlines, reassigning resources when necessary to meet organizational objectives.
• Perform analysis of new and existing software systems and applications.
• Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning.
• Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary.
• Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed.
• Can work outside of standard business hours.

People Management/Department Management/BusinessUnitManagement:

• Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting
employee goals, reviewing team performance metrics, and completing performance reviews.
• Manage implementation of new Epic related initiatives and ensure coordination of strategy and initiatives.
• Adheres to all local, state, and federal regulations.
• Builds and maintains a superior departmental support team serving all employees in a manner that is consistent with the
company’s Core Beliefs.
• Leads complex organizational change efforts.
• Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotion, and termination.
• Directs, supports, and coaches direct reports.
• Responds proactively to employee needs and concerns.
• Develops “experts” and “expertise” throughout the department and seeks employee input.
• Facilitates consensus among divergent groups.
• Minimizes staff turnover.
• Acknowledges and rewards employees’ strengths and accomplishments.
• Evaluates assigned staff performance and competency, providing direct feedback.
• Assesses learning needs, develops competency plans and provides opportunities for learning.

MINIMUM EDUCATION:
Bachelor’s degree in Business, Clinical Science, Computer Science OR high school diploma and 4 years of analyst experience with a minimum of 2 years of supervisory experience

MINIMUM EXPERIENCE:
• 2 years of supervisory experience. Successful completion of Central Health’s Emerging Leader Program (for internal candidates only) may substitute up to 2 years of supervisory experience.
• 3 years of experience in Healthcare or Health IT
• 3 years of Electronic Health Record System experience
• 4 years of experience with systems and application analysis
• FQHC and/or Healthcare background 4 years of experience with systems and applications analysis

REQUIRED CERTIFICATIONS/LICENSURE:
Epic certification/accreditation required within 6 months of hire.

PREFERRED EXPERIENCE:

• 4 years of experience with industry standard EMR systems. Experience working with healthcare-related business, finance, operations and clinical systems.
• Experience working on a team utilizing Agile, Waterfall, or Six Sigma methodologies
• Experience with software development life cycle including writing requirements, performing QA, and doing relevant development/template work.
• Experience supporting an Electronic Health Record System.
• Clinical experience
• Knowledge of Medical terminology
• Epic experience