The Pharmacy Technician Trainer is responsible for designing, implementing, and overseeing training programs for pharmacy technicians in a Class A outpatient pharmacy setting within a Federally Qualified Health Center (FQHC). This role ensures all pharmacy technicians are fully trained in accordance with state regulations, FQHC-specific protocols, 340B program compliance, and best practices in pharmacy operations. The Trainer serves as a subject matter expert and mentor to promote excellence in pharmacy support services and patient care. For this position, 0.6 FTE will be dedicated to on-site duties in the pharmacy (performing Class A Pharmacy Technician responsibilities) and 0.4 FTE will be allocated to administrative and training duties.

Essential Functions:

• Develop and maintain a comprehensive training curriculum for new and existing pharmacy technicians, covering:
  • Prescription processing
  • Inventory management
  • Patient interaction and customer service
  • Use of pharmacy software systems (e.g., EHR, e-prescribing, and dispensing software)
  • 340B program compliance and procedures
  • Safety, sanitation, and HIPAA compliance
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• Deliver structured training (classroom, hands-on, and one-on-one) for onboarding and continuing education.
• Assess trainee performance through evaluations, audits, and observations.
• Provide coaching and feedback to improve technician performance and competency.
• Collaborate with pharmacy leadership to identify training gaps and implement improvement strategies.
• Maintain training records in compliance with regulatory and accreditation standards.
• Stay current with state board of pharmacy regulations, FQHC standards, and changes in pharmacy practice.
• Assist in workflow as needed to ensure smooth pharmacy operations during staff transitions or absences.
• Support quality improvement initiatives and performance metrics.
• Serve as a liaison between pharmacy staff, providers, and other departments to optimize interdisciplinary communication.
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Knowledge, Skills and Abilities:

Knowledge of 340B program operations and compliance

Minimum Requirements for role:

Education:

High School Diploma or equivalent (higher degree accepted)

Work Experience:

Three (3) yrs as a tech with at least One (1) year as lead tech or supervisory role

Experience in an outpatient, Class A pharmacy setting

Experience in FQHC, community health center or other safety-net health care setting (Preferred)

Licenses and Certifications:

CPhT (Certified Pharmacy Technician) Through PTCB or ExCPT Upon Hire