The Associate Director of Business Operations provides leadership and management for the delivery of effective and efficient healthcare operations for CommUnityCare. Works in conjunction with the Practice Administrators to administer and facilitate the business functions of the CUC health Centers. This position serves as an adviser to Operations Leadership, Nursing Leadership and Clinical Leadership on all matters pertaining to implementing best business practices. The Associate Director of Business Operations is responsible for the program design, implementation and sustainment of high quality patient services, standardized processes, and continued increased operational efficiencies.

Essential Duties (at least 5 that are non‐negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):
 

Operations Management:
• Oversees the management of business operations of assigned health center region and maintains accountability for quality, safety, service and operational excellence.
• Supervises the Practice leader staff and overall operations of assigned health center region. Duties includes evaluating performance, establishing goals and compliance with practice standards.
• Provides primary oversight of business operations, development of processes to increase access and productivity, identify opportunities to reduce operational costs, and developing operational policies and procedures.
• Supports the Director of Operations by providing leadership in the development and implementation of innovative programs/initiatives to address and improve the health status of patients served and to use resources to increase access, improve quality, and maintain or reduce cost.
• Develops, implements and monitors of the day to day operation systems and processes to ensure an effective ongoing program to measures, monitors and improve the quality and appropriateness of services delivered to patients. Utilizing revenue cycle data (Epic Metric Reports) develops operational action plans to meet assigned quality metrics and KPI's.
• Supports and participates in strategic business initiatives and plans for area of responsibility and develops goals, objectives, and financial projections to ensure successful implementation.
• Works closely Associate Director of Nursing Operations and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, data integrity, and efficient resource utilization.
• Develops, lead and utilize LEAN, Six Sigma and PCMH strategies, techniques and tools for process improvement and improve patient health care.
• Develops and implements processes designed to engage all staff in the pursuit of operational excellence high reliability standards in the pursuit continuous improvement of patient experience and patient engagement.
• Collaborates with Nursing Leadership and Clinical Leadership on all matters pertaining to implementing team based care design.
• Implements site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations.
• Collaborates with Associate Director of Nurses for oversight of infection control standards, Joint Commission Standards, CLIA
and Radiology regulations, compliance with Standing Delegation Orders, and emergency events.
• Collaborates with Associate Medical Directors to strategize and develop specialty and service line expansion of services and improvements.
• In collaboration with the Orientation and Education Department, ensures oversight and management of team member orientation, competency, and training records are completed in a timely manner and stored in the appropriate source of record.
• Demonstrate a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission and abide by the values of this organization.

Financial Management:
• Monitors and analyzes financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; reviews department charge master at least annually to capture additional revenue; develops and oversees contracts specific to areas of oversight.
• Manages the operational and fiscal activities of the assigned health center region to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
• Works in partnership with the Director of Revenue Cycle to monitor efficiency and effectiveness of billing process and patient charges; coordinates with affiliates and partners organizations/providers as necessary.

Program Management
• Works with Director of Operations to develop long‐term strategic plan(s) for assigned service lines; with Nursing and Clinical leadership to define yearly goals for health center sites; and participates in planning process for program/service development and expansion.
• Prepares monthly and annual evaluations for executive team’s review including identified opportunities to improve services and programs at the health centers.
• Works with the communications team to maintain a competitive position in the community.
• Works with Project Managers to design, implement and develop new programs, renovations and expansions related to the site.
• Ensures all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including the Joint Commission, CommUnityCare Standard Operating Procedures and Travis County Healthcare District Policies and Procedures.

MINIMUM EDUCATION: Bachelor’s Degree in Business, Health Administration or related field.

PREFERRED EDUCATION: Master’s Degree in Business, Health Administration or related field

MINIMUM EXPERIENCE:

• 5 years related experience with at least 3 years in a medical office, management/supervisory capacity.
• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.). .

PREFERRED EXPERIENCE:
• 7 years experience in a primary care group practice or integrated care delivery system.
• Knowledge of budget, billing, finance and managed care rules and regulations.
• Previous experience working with a specialty clinic highly preferred
• Membership in a professional organization such as Medical Group Management Association (MGMA) or American College of Healthcare Executives (ACHE) certification strongly preferred.