The Medical Assistant – Homeless Healthcare Services supports the delivery of high-quality, patient-centered care
in clinic, mobile, and community-based settings. This position provides clinical and administrative support to
patients experiencing barriers to care, including individuals experiencing homelessness or who are otherwise
underserved. The role requires flexibility, strong communication skills, and a commitment to health equity, safety,
teamwork, and trauma-informed care in dynamic healthcare environments.
The Medical Assistant works closely with interdisciplinary care teams, community partners, and patients to support
access to healthcare services, continuity of care, and patient engagement across the homelessness continuum.
Services may be provided in brick-and-mortar clinics, mobile healthcare units, shelters, street outreach settings,
and other community-based environments.

JOB FUNCTIONS

Essential Functions:

Provides patient care and clinical support in clinics, mobile healthcare units, street outreach settings, and
community-based care environments, including travel between care locations as needed.
Collaborates with clinical teams, supervisory staff, and community partners to support outreach and engagement
efforts for vulnerable patient populations.
Participates in daily huddles, interdisciplinary care coordination activities, staff meetings, trainings, and educational
opportunities.
Registers patients, verifies demographic and insurance information, manages in-basket tasks, responds to patient
portal messages, and documents encounters accurately within the electronic health record.
Supports patients in accessing healthcare services and community resources by coordinating with care teams and
community partners to address barriers to care.
Performs duties within scope and Standing Delegation Orders, including administering medications and vaccines,
assisting with exams and procedures, collecting specimens, performing EKGs, phlebotomy, and CLIA-waived
testing.
Maintains patient care areas, supplies, medications, vaccines, and clinical equipment in accordance with infection
prevention and organizational standards.
Conducts outreach and follow-up activities to support continuity of care, completion of care gaps, referrals,
diagnostic testing, scheduling, transportation coordination, and other patient support needs.
Communicates respectfully and professionally with patients, families, community partners, and team members
while maintaining patient confidentiality.
Supports safe and efficient clinic workflows, including pre-visit planning, rooming, and visit wrap-up activities.
Utilizes trauma-informed approaches and de-escalation techniques to support patients exhibiting escalated or
disruptive behaviors while maintaining safety.
Maintains compliance with all regulatory, accreditation, organizational, HIPAA, and Joint Commission standards.
Participates in quality improvement and process improvement initiatives to support patient care and operational
effectiveness.
Performs other duties as assigned.

Knowledge, Skills and Abilities:

Demonstrated knowledge of medical assistant duties and the ability to perform clinical and
administrative responsibilities accurately and efficiently.
Proficiency in using computers and electronic health record systems for documentation, scheduling,
and data entry.
Strong verbal and written communication skills with the ability to interact effectively with patients,
families, and interdisciplinary care teams.
Ability to build positive relationships and provide excellent customer service in team-based care
environments.
Ability to work effectively with diverse and vulnerable populations while demonstrating
professionalism, empathy, cultural humility, and respect.
Commitment to providing compassionate, trauma-informed, and patient-centered care.
Strong organizational and problem-solving skills with the ability to adapt in dynamic or nontraditional
care settings.
Ability to support safe, equitable, and inclusive care environments that promote positive patient
experiences and health outcomes.

QUALIFICATIONS:

Education:

High School Diploma or equivalent (higher degree accepted)- Required

Completion of accredited Medical Assistant program - Required

Work Experience:

1 year Clinical experience -Required

Licenses and Certifications:

CPR/BLS Certification-Required through American Heart Assoc or Red Cross Upon Hire -Required
Texas Driver's License Valid Texas state drive’s license and acceptable driving record Upon Hire -Required
Medical Assistant Certification Nationally Certified Medical Assistant Upon Hire -Required