Reporting to the Chief Nursing Officer (CNO), the RN Program Manager is responsible for developing, in collaboration with CUC data teams, nursing services data dashboard and data reports to ensure effective care delivery by the nursing services department. The RN Program Manager will utilize nursing practice to support building reports and dashboards. Responsible for the effective data development principles supporting management of nursing service dashboard, data analysis, data display and use of statistical tools to ensure integrity of the information. Supports programs priorities for nursing service. Supports nursing services leadership with oversight of the nursing peer review process.

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):

Duties/Responsibilities:
• Develops project presentations supporting the nursing service interventions.
• Assists in the development and implementation of nursing services program monitoring plans.
• Implements and maintains an effective and ongoing program to measure, monitor and oversees and improves the quality and appropriateness of nursing and clinical team care, treatment and services delivered to patients.
• Develops concurrent record review programs and improvement activities that evaluate the effectiveness of nursing and clinical support staff.
• Supports oversight of program implementation.
• Supports Nursing Peer Review Committee activities and committee assignments. Supports clinical review of process variances, including investigation, and timelines. Reports findings to the Director of Nursing.
• Supports nursing services with needed data for investigations of unexpected outcomes and facilitates the development of action plans for correction. Assists in completing and/or creating action plans as needed.
• Provides oversight of processes to ensure application of evidence-based nursing practice initiatives to achieve best practices/benchmarking.
• Implements programs supporting clinical interpretation of data and interventions into nursing services practice.
• Ensures timely and accurate reporting of data.
• Establishes mechanisms for reporting of outcomes data for the purpose of identification improvement opportunities for nursing services priorities and program plans.
• Assists in the development of appropriate forms for data collection and analysis.
• Supports the preparation of annual reports and presentation of data to CNO, nursing services leadership, appropriate committees, and external partnership as directed by CUC leadership.
• Maintains and updates definitions, benchmarks, goals, and parameters relevant to each project in easily accessible and readable files.
• Maintains strong computer skills required on an intermediate to advanced level.
• Maintains knowledge of regulatory agency standards, nursing practice, and Joint Commission.
• Assists in tracking and trending data to include comparisons to goals and benchmarks, pointing out anomalies, and using effective tools to develop presentations to internal and external stakeholders.
• Coordinates appropriate data collection with appropriate software applications.
• Collaborates with CUC data teams for more effective data collection, data analytics, and other strategies to optimize the efficiency and quality of the data being collected
• Performs other duties as assigned.

Knowledge/Skills/Abilities:
• Knowledge of local, state, and federal regulations and laws governing health and human servicesactivities.
• Experience with statistical software and all Microsoft office products such as Excel, Teams, and PowerPoint.
• Experience with use and data management in an electronic health record environment.
• Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a FQHC.
• Demonstrate understanding and/or experience working in a PCMH environment.
• Work collaboratively with all members of the organization to resolve challenges, economically, professionally, and with minimum disruption to the organization.
• High level of problem-solving abilitiesto betterserve patients and staff.
• Strong attention to detail andaccuracy.
• Excellent verbal and written communication skills.
• Demonstrated proficiency in the use of Windows operating system, Windows Office products, and electronic health records.
• Ability to work independently and within a team to accomplish goals as per established timelines.
• Demonstrate knowledge and competency prioritization and timemanagement.

MINIMUM EDUCATION: Associate degree in nursing from an accredited school of nursing

MINIMUM EXPERIENCE:
• Three (3) years experience as a registered nurse.
• Experience in oversight of performance metrics.

PREFERRED EXPERIENCE:
• Three (3) years experience as a nurse or in a healthcare related field.
• Experience with the Joint Commission accreditation process and requirements, working in a FQHC, and/or working in a PCMH environment.

REQUIRED CERTIFICATIONS/LICENSURE: Unrestricted State of Texas Registered Nurse License