The Senior Epic Application Analyst encompasses all the job duties of the Epic Application Analyst which include serving as the Subject Matter Expert and technical point of contact for the main Application Areas. In addition, they are responsible for taking the lead inprimary areas of work, including Projects, Changes, and the highest point of  Break/Fix escalation. They demonstrate full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems. They manage user requirements, develop, and implement systems for complex and integrated issues and processes. Collaborates with the Epic Application Analyst Manager to develop and maintain processes for the team. This role engages and collaborates with User Support on Epic escalations and takes lead in  troubleshooting escalations. This role serves as the highest subject expert for their application. The Senior Epic Application Analyst exhibits leadership skills, project management skills and mentorship skills and takes responsibility as the leader, organizer, and mentor for their application(s).

This position is considered remote, which means that individuals in this position may work at their place of residence; however, they may be required to occasionally visit the CommUnityCare administrative office or health centers in Austin, Texas. Remote work is not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia.

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without
accommodations):
• Serves as the Subject Matter Expert (SME) for the Epic EMR system and their core applications.
• Effectively manage multiple projects simultaneously, defining, delegating, and managing build deliverables as needed.
• Serves as a mentor and resource to other analysts, educates and coaches other team members.
• Manages projects to completion according to department standards with little or no guidance.
• Actively participates in the Epic escalation process.
• Leads upgrade nova note distribution and upgrade planning for their core application including testing scripts management.
• Provide advanced build support during implementation and installation of Epic environment systems and associated 3rd-party products.
• Leads building system components, testing, implementation support, and maintenance of assigned Epic applications.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
• Analyze/review and test each product release and communicate needed changes to operations.
• Must be able to document and follow system change control procedures for the system.
• Work closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
• Research, analyze, facilitate and implement business and system workflows to expedite process improvement and coordinate business practices.
• Identify best practices and implement opportunities for standardization. Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintains up-to-date expertise on the operation and application of various applications.
• Maintains a working knowledge of key indicators, standards, and processes related to EMR systems.
• Provides third tier support for various applications/modules when an issue is escalated to the help desk.
• Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EMR super- users in ticket resolution.
• Guides workflow design, building and testing the system, and analyzing other technical issues.
• Coordinates system changes with the governance team for decision making.
• Identifies and implements requested changes to the system.
• Serves as a liaison between end users’ workflow needs and technical staff/vendors.
• Maintains regular communication with vendors for assigned applications.
• Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline.
• Provides management technical system guidance to improve and streamline operational workflows.
• Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems.
• Supports all phases of the EMR implementation.
Knowledge/Skills/Abilities:
• Excellent customer service, organizational, interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Ability to problem solve in various modules/applications.
• Demonstrate flexibility and ability to accept changes gracefully.
• Able to work professionally and collaboratively in a team-based health care delivery setting as well as an individual.
• Possess strong skills in Microsoft Office.
• Self-learner with ability to easily learn new software.
• Reliable transportation required for local travel through Travis, Bastrop, and Williamson counties.
• Strong knowledge of clinical and/or administrative workflows.
• Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills).
• Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond to issues during non-production hours

MINIMUM EDUCATION:
• Bachelor’s Degree with 3 years of experience supporting healthcare IT or healthcare applications required; or
• High School Diploma and 5 years of experience supporting healthcare IT or healthcare applications.
• Previous Epic Certification or Proficiency for external candidates

MINIMUM EXPERIENCE:
• Two year of experience supporting applications in a healthcare environment

REQUIRED CERTIFICATIONS/LICENSURE:
• Active Epic Certification, Accreditation or Proficiency Self Study in one of the organizations core Epic Applications supported by the Epic Application Analyst role with a minimum of 36 months (3 years) experience or
• Active Epic Certification, Accreditation or Proficiency Self Study in at least three of the core Epic Applications supported by the Epic Application Analyst role with used at the organization with a minimum of 24 months (2 years) experience in each application.
“Core Epic Application” is defined as a standalone application that does not require prerequisite of another application.
“Used at organization” is defined as an application currently implemented and in use at the organization.

PREFERRED EDUCATION:
• Bachelor's Degree in Business, Clinical Science, or Computer Science

PREFERRED EXPERIENCE:
• 2 years of experience as an Analyst role supporting an EMR
• Experience implementing and supporting an EMR
• Knowledge of Medical terminology FQHC and/or Healthcare background
• Epic experience

PREFERRED CERTIFICATIONS/LICENSURE:
• Active Epic Certification, Accreditation or Proficiency Self Study in one of the organizations core Epic Applications supported by the Epic Application Analyst role with a minimum of 48 months (4 years) experience or
• Active Epic Certification, Accreditation or Proficiency Self Study in at least three of the core Epic Applications supported by the Epic Application Analyst role with used at the organization with a minimum of 36 months (3 years) experience in each
application.