Responsible for being a key point of contact for patients and families (as defined by the patient) accessing care through virtual platforms and performing all the administrative tasks associated with supporting patients using telehealth services.
Functions include verifying benefits and eligibility for a multi-specialty group and facilitating a connection to financial screening services, as needed to support patient access to quality health services. Performs clerical functions, including verifying benefits and eligibility and resolving problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment.

This position is an onsite role that supports the telehealth provider.

Essential Functions
Responsible for assisting patients with connecting to virtual visits and completing eCheck-in as needed.
Welcome, greet, and assist patients in a courteous and professional manner utilizing AIDET principles.
As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
Ensure all patients are pre-registered before their visit date of service by contacting via phone to confirm or obtain missing demographic information, quote patient cost share, and instruct patient on virtual visit processes at time of appointment.
Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic health record.
Review and verify patient coverage of insurance information using online resources.
Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
May assist in collecting deposits or co‐payments/deductibles prior to or following the patient being seen by the provider per company policies.
Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic health record and balancing the drawer for end of day deposit.
Utilize the numerous software systems in the clinic, including but not limited to Epic, MyChart, Microsoft Office, etc…
Responsible for running reports, following‐up on appointments needing to be confirmed and no shows

Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient
flow and implementation of Gold Standard Workflows.
Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
Work with HIM department to accurately scan, batch, and file medical documents into the electronic health record.
Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
Accurately document and communicate patient concerns to the site triad leadership team.
Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
Maintains confidentiality of all patients, clinical, and company information and data. Adheres to HIPAA guidelines.
Performs all duties in an ethical manner consistent with the Code of Conduct and IMPACT statement.
Perform other job‐related duties as assigned.

MINIMUM EDUCATION:

• Graduation from high school or equivalent.

MINIMUM EXPERIENCE:

• 1 year demonstrated experience in an administrative position Required; 1 year in registration or front office duties in a physician’s office, hospital emergency department, and/or urgent care setting Preferred less than 1 year medical billing or insurance verification experience.