In collaboration with patients, families (as defined by the patient), staff across all disciplines and departments; and with community based organizations, the Community Engagement (CE) Lead reports to the Manager of Community Health Social Services and is responsible for establishing, developing, and strengthening our partnerships with community-based organizations. This includes coordinating day to day community engagement, providing support to organizations when issues arise (including technical needs, responding in a timely manner, and working with cross-functional teams to document problem resolution steps and implement solutions). The CE Lead will work closely with the Manager of Community Health Social Services and Associate Director of Population Health to leverage data and analytics to identify opportunities for engaging community based organizations to enhance CUC's ability to address patient's social needs.

This position will have a hybrid schedule after 90 days of training.

Essential Functions:

• Works across disciplines and department teams and community based organizations to help CUC meet its organizational goals.
• Provides feedback to and works collaboratively with the leadership team to improve social care referral services.
• Trains staff on workflows/processes, performance of job duties, assign job tasks, and monitor task completion to ensure staff effectively perform their required responsibilities and are provided with an overview of the
• Community Engagement goals and objectives through regular communication.
• Oversees tasks that optimize workflow; identifies new protocol opportunities and provides suggestions to continually improve processes and the patient experience.
• Provides feedback to and works collaboratively with the Population Health Management leadership team to improve services, offer additional services, and achieve goals.
• Trains staff members on workflows/processes.
• Serves as a proactive liaison to the MCHSS regarding staff performance and feedback.
• Oversee the daily activities of the staff to ensure the team meets department standards.
• Answers day-to-day questions of Community Engagement staff.
• Leads team huddles.
• Coordinates the development of and oversees the implementation of program goals and objectives, working in collaboration with the MCHSS; develop and approve schedules and standards for meeting program goals.
• Perform grant-related duties per the terms and conditions of the grant including maintaining all data and programmatic report outs.
• Serves as a proactive liaison to the MCHSS to facilitate data engagement by the expanded care teams supporting population health and value-based principles.
• Monitors and advises on community-based organizations engagement needs.
• Attend seminars and maintain all licensure and/or certification requirements for continuing education and best practices.
• Seeks opportunities and implement goals for own professional development.
• Develops and maintains favorable internal relationships, partnerships with colleagues, including clinical managers, clinical supervisors, clinical support staff, providers, and business office staff.
• Responsible for the development and/or coordination of community-based organization engagement.
• Applies best practices as trained by findhelp's Community Engagement manager and work to incorporate them into existing engagement strategies.
• Applies best practice precautions needed to protect patient information while engaging with community-based organizations
• Receives and applies initial and ongoing training on how to use findhelp.org and how to talk with communitybased organizations about the platform and its benefits.
• Conducts outreach to community-based organizations and engaging them with using the findhelp platform to manage incoming and outgoing service referrals
• Educates the community on the value of participating in the findhelp social care network and free suite of intake tools and impact reports available to nonprofits, faith-based organizations, and government entities.
• Supports organizations throughout their engagement journey - with corresponding messaging, strategies, and resources provided by the designated findhelp Community Engagement Manager and the findhelp team.
• Identifies opportunities for collaboration with local partners to build trust, maximize impact, and deepen engagement with Organizations.
• Assists the team by participating in community programs, events, outreach activities, trainings, meetings, and other activities as requested by supervisor, this may include activities outside of the office and outside of regular work hours.
• Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Complies with all regulatory and accreditation standards including The Joint Commission and CommUnityCare
• Standard Operating Procedures and CommUnityCare Policies and Procedures.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent documentation and writing skills.
• Strong attention to detail and accuracy.
• Experience with engaging community based organizations
• Demonstrated proficiency in the use of common business technology including Windows operating system, Windows Office products and electronic health records.
• Ability to work independently and within a team to accomplish goals.
• Demonstrated knowledge and competency in leading trainings and/or co-facilitating with a team.
• Demonstrated knowledge and competency prioritization and time management.
• Ability to work independently and complete tasks as per established timelines.
• Demonstrate professionalism and problem-solving ability. Is dedicated to meeting and exceeding expectations
• Demonstrate an effective ability to network with internal organizational and external partners
• Expertise or understanding of current community/population needs, or have existing relationships with community based organizations directly
• Ability to travel frequently to other clinic sites or community organization sites
• Knowledge of local, state, and federal regulations and laws governing health and human services activities
• Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a FQHC.
• Ability to work with diverse groups of people.
• Ability to communicate in various settings, including but not limited to group presentations and small‐scale meetings.

Minimum Education:

• High School Diploma or equivalent

Minimum Experience:

• 3 years experience working within a community health setting in a health care role or a community based human service agency as a Community Health Worker (CHW), health educator, community outreach worker, community engagement coordinator, or community organizer

Licenses and Certifications:

• Active Community Health Worker (CHW) Certification, certified by DSHS. Upon Hire