Under minimal supervision, ensures outstanding service to our patients by developing and providing training to departmental team members, as well as performing quality assurance audits to ensure departmental goals are being met. Serves as a subject matter expert on application assistance and program enrollment for eligible patients, individuals and families for health insurance coverage and other healthcare safety net programs.

Primary Accountabilities:

• Develop and facilitate new hire and ongoing training programs to ensure all Financial Screening team members has the skills and information they require to meet the needs of our patients.
• In collaboration with the Orientation and Education Department, ensures oversight and management of Financial Screening team member orientation, competency, and training records are completed in a timely manner and stored in the appropriate source of record.
• Works with management to define metrics, tools, and reporting for all auditing functions.
• Conducts audits and reviews of eligibility determinations and client files.
• Works with management and supervisor to review audit results and propose training and education programs to ensure departmental goals are met.
• Ability to perform all the job functions of a financial screening, acting as a mentor where needed to support team members.
• Analyzes job duties, processes, tools, and resources to identify barriers and recommend potential solutions.
• Maintains up to date knowledge of regulatory compliance with State and Federal Programs. 
• Demonstrate a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Knowledge/Skills/Abilities:

• Ensure effective training and education so team members perform all duties accurately and with a customer service focus to provide a positive patient and customer experience.
• Highly motivated and capable of managing and prioritizing multiple priorities and meeting established deadlines.
• Develop and maintain positive working relationships with internal and external customers and stakeholders, and related entities.
• Maintain up‐to‐date knowledge of various programs and take the initiative to seek out additional information and disseminate as needed.
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

MINIMUM EDUCATION: High School Diploma or equivalent

MINIMUM EXPERIENCE: Two (2) years’ experience with financial eligibility programs

PREFERRED EXPERIENCE:

 Five (5) years’ experience with financial eligibility programs
 Previous experience in education or training
 Bilingual English / Spanish