The clinical pharmacy technician will enhance the quality and access of clinical pharmacy services by assisting in the
delivery of medication management services to patients. The clinical pharmacy technician serves as an integral part of the
multidisciplinary team and serves as the patient’s advocate in addressing their pharmaceutical care needs. This position
will serve as a fundamental team member to continue to cultivate CommUnityCare’s team-based care model initiatives.

Primary Duties:

• Support clinical pharmacists in operating an ambulatory care clinical pharmacy service.
• Assist patients with medication access needs, which may include refill requests/rerouting prescriptions via
  Standing Delegation Orders (SDOs), clarifying medication instructions, instructing patients how to complete refills,
  contacting pharmacies to resolve formulary issues
• Conduct and triage patient phone calls as related to clinical pharmacy services and referring to clinical pharmacy
  or medical provider if escalation of care is needed
• Help patients navigate medication management services, close care gaps, attend scheduled appointments, and/or
  complete lab-work
• Assist with patient intake for clinical pharmacy visits including scanning in supporting patient documentation such
  as patient self-monitoring logs into the electronic health record (EHR)
• Verify & enter patient information in the EHR, such as, but not limited to demographics, insurance, and
  medications and review clinical pertinent information in the patient’s health record
• Complete point of care tests and vital sign checks under SDOs
• Collect/Pull data reports for clinical review
• Identify patients with uncontrolled diseases who are eligible for clinical pharmacy services from clinical reports
• Empower patients and/or families to be an engaged and active participant in their care
• Collaborate and communicate with all members of the care team in providing patient-centered care & to close
  medication access needs
• Manage the completion of needed diabetic medical equipment and/or other formulary documentation forms for
  clinical pharmacist-initiated medications
• Manage clinical pharmacists’ schedules and consults
• Restock clinic supplies
• Educate/train Medication Refill specialists or Clinical Pharmacist technicians’ trainees when needed
• Performing other duties as assigned

EDUCATION:

• High school diploma or equivalent - Required. 
• Associates degree - Preferred. 

EXPERIENCE:

• 6 years of experience as a Pharmacy Technician - Required
• 1 year of Microsoft Excel experience - Required
• 2 years in ambulatory care or medication refills - Preferred
• Billingual in Spanish - Preferred

REQUIRED CERTIFICATIONS/LICENSURE:

• Current Pharmacy Technician registration with Texas State Board of Pharmacy - Required
• National Certification with the Pharmacy Technician Certification Board (CPhT) - Required
• Advanced Certified Pharmacy Technician (CPhT-Adv) - Preferred
• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. (Will be required to maintain a current CPR certification during employment)

REQUIRED COURSES/COMPLETIONS (e.g., CPR)
Competencies
CPR
Medication Therapy Management Certificate Program within 6 months of hire
Medication History Certificate Education/Training Program within 6 months of hire
Annual completion of 2 hours of required medication therapy related continuation education